Privacy Policy

Last Updated: May 12, 2025

1. Introduction

H.A.N.A.P ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By accessing or using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, phone number, password, and profile information.
• Profile Information: If you are a Service Provider, we collect additional information such as your skills, qualifications, experience, service descriptions, pricing, and availability.
• Identity Verification: We may collect government-issued identification documents, address verification, and other information to verify your identity.
• Payment Information: We collect payment information, such as credit card details or bank account information, to process transactions.
• Communications: We collect information you provide when you contact us for customer support or communicate with other users through our platform.
• Reviews and Ratings: We collect the content of reviews and ratings you submit about Service Providers or receive as a Service Provider.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Log Information: We collect log information when you use our Service, including access times, pages viewed, IP address, and the page you visited before navigating to our Service.
• Location Information: With your consent, we collect precise location information from your device to provide location-based services.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media: If you choose to link your social media accounts to our Service, we may collect information from these accounts, such as your name, email address, and profile picture.
• Payment Processors: We receive information from payment processors regarding your payment transactions.
• Background Check Providers: For Service Providers, we may receive information from background check providers.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information, including confirmations and receipts
• Verify your identity and prevent fraud
• Match Customers with appropriate Service Providers
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our Service
• Personalize and improve the Service and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you use our Service, certain information may be visible to other users:

• If you are a Customer, we share your name, profile picture, and booking details with Service Providers you book.
• If you are a Service Provider, we share your profile information, including your name, profile picture, services, pricing, availability, qualifications, and reviews with potential Customers.

4.2 With Service Providers

We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors
• Cloud storage providers
• Analytics providers
• Customer support services
• Marketing and advertising partners

4.3 For Legal Reasons

We may disclose your information if we believe that disclosure is necessary to:

• Comply with any applicable law, regulation, legal process, or governmental request
• Enforce our agreements, policies, and terms of service
• Protect the security or integrity of our Service
• Protect H.A.N.A.P, our users, or the public from harm or illegal activities

4.4 Business Transfers

If H.A.N.A.P is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your information based on our legitimate interests.
• Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the Philippines, where our central database is operated.

9. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe that a child under 18 has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@hanap.com
Phone: (044) 123-4567
Mobile: +63 917 123 4567